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Financial Ombudsman Service company profile

Financial Ombudsman Service: The Financial Ombudsman Service is the official independent expert in settling complaints between consumers and businesses providing financial services, providing consumers with a free, independent service for resolving financial disputes. We can look at complaints about a wide range of financial matters – from insurance and mortgages to investments and credit. Our role is to settle disputes, without taking sides. We’re completely independent and impartial – just as a judge would be if the consumer went to court instead. So when we look at a complaint, we give both sides a fair hearing. We can often resolve disputes informally, but some cases are more complex and take more time. Consumers don’t have to accept any decision we make. They are always free to go to court instead. But if they do accept an ombudsman's decision, it is binding both on them and on the business. For further detail please see our website.

Financial Ombudsman Service website: http://www.financial-ombudsman.org.uk

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