Surveys conducted by apd, the automotive research and development consultancy have resulted in top awards for Alphabet and Lloyds TSB Autolease.
Alphabet came top of the apd Landmark Pre Sale survey for the third consecutive year. The award is in recognition of how Alphabet handled prospective customers, taking into account first contact, response and follow-up, communications and products.
Mark Sinclair, the director of Alphabet was understandably happy with the award and commented “We are delighted with this accolade. I’d like to thank everyone in the company for their commitment to our customers and our internal improvement programmes.”
Lloyds TSB Autolease came top of the apd Landmark Post Sale survey. The award is in recognition of existing customer satisfaction, communication, vehicle ordering and delivery, in-life services and invoicing.
