Auto Windscreens Setting Standard For Customer Service

Auto Windscreens has confirmed that it is now a corporate member of the Institute of Customer Service (ICS). As part of Auto Windscreens’ commitment to delivering a world class customer experience, more than 1,100 customer-facing colleagues, including those in the contact centre and fitting centre network, will now achieve at least one of three ICS professional awards over the next six months.
The three awards, in communications, solutions and innovation, are designed to help people improve their performance in delivering customer service, this in turn should help all Auto Windscreens customers according to the firm.
Auto Windscreens’ ICS membership certificate was presented to managing director Abu-Haris Shafi during the National Customer Service Week, which the company celebrates annually across its national operation, by Ruth Evans, membership director from ICS.
Ruth Evans, membership director from ICS said: “ICS is delighted to welcome Auto Windscreens as a valued Corporate Member. Personally, I’m really looking forward to working with this national organisation which already has a reputation for delivering great customer service. My role will be to support teams across the business as they strive to continually improve their customers’ experience.”
Mr Shafi added: “Membership of the ICS is a clear statement of Auto Windscreens’ commitment to delivering world class customer service. We share the ICS philosophy that the customer should be at the forefront of organisational thinking. The achievement of the ICS awards is a clear demonstration to the industry and Auto Windscreens colleagues that our membership will not be viewed as simply a piece of paper.”
Simon McBride