Auto Windscreens Supports Customers
Auto Windscreens, the UK’s truly independent automotive glazing services company, recently lent its full support to the National Customer Service Week (NCSW), which ran October 5-11 2009, by welcoming customers, including private motorists, fleets and representatives of the insurance industry, to its head office in Chesterfield to experience everything from windscreen manufacture to glass repair and replacement and even customer care.
Peter Smith, Equity’s External Supplier Director, who visited Auto Windscreens’ head office during NCSW, said: “The visit really brought Auto Windscreens to life for me. I now have a much more vivid and detailed picture of the complexities and how the business deals with them. Highlights included innovation around tooling, methods and repairs and the quality testing at the end of the production process. The consistently impressive theme was how everyone seemed ‘up for it’, from the people in the contact centre to the guys behind the scenes.”
Nigel Davies, Auto Windscreens Sales and Marketing Director, added: “We take customer service very seriously. NCSW was an opportunity for us to publicly remind our customers and employees that we are committed to getting it right first time at every stage in the business to ensure the best possible customer experience.”
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