Kwik-Fit Fleet Launch High-Tech Service24
Kwik-Fit Fleet, Britain’s largest independent fast-fit company, provides a range of driver support services to a majority of the UK’s leading contract hire and leasing companies and it has now launched its new web-enabled Service24 initiative, offering an improved fleet driver communication and enhanced data information service.
While some company car and van drivers are directed by their vehicle leasing provider to call the centre each time they require assistance, other contract hire and leasing companies use the Kwik-Fit Fleet service outside office hours to ensure drivers can obtain help round-the-clock.
The recently installed Service24 software handles and co-ordinates driver bookings on a 24/7 basis, for vehicle servicing, maintenance and repair to be carried out either through Kwik-Fit Fleet’s own network or motor manufacturers’ franchises; glass replacement; breakdown assistance and vehicle recovery and vehicle hire for all Kwik-Fit Fleet’s leasing customers.
Kwik-Fit Fleet operations director Simon Lucas said: “Our new Service24 system is firmly focused on providing an interactive support service that delivers a range of enhanced communications to company car and van drivers, while ensuring an improved data information service is provided to leasing companies.
“Importantly, the new Service24 system manages each driver’s call according to pre-determined service standards and rules set by both their employer and leasing company provider.”
New Service24 functionality delivered through a bespoke version of Mycompanyfleet’s YourAcumen Customer Relationship Management (CRM) system once company car and van drivers have contacted the call centre includes: Email and SMS confirmation of the requested booking; Automated progression monitoring of assistance to a driver. This enables Kwik-Fit Fleet to keep in constant contact with drivers advising them of the duration of a job, when work will be completed and the availability and estimated time of arrival of any mobile help; Mapping software displaying the whole of the Kwik-Fit Fleet group network and all franchise garages in the UK; Service schedules and history of all leasing company cars and vans thus enabling the system to identify if a vehicle is due a service according to age or mileage
Mr Lucas said: “Once work on a vehicle has been completed we are then able to swiftly send a comprehensive report to the vehicle leasing company providing comprehensive details of the SMR job undertaken.”
He added: “Our previous IT system was 10 years old and had reached the end of its useful life. First class customer service in the 21st century has never been more crucial to the ongoing success of fleet vehicle providers, which is why Kwik-Fit Fleet has invested in the new Service24 platform.
“The technology will also enable us to offer an increased range of innovative products and even greater business-to-business continuity in the future because it provides additional flexibility that we did not have previously.”
Kwik-Fit Fleet is either the sole or majority share supplier to virtually all of the UK’s 50 largest vehicle leasing companies and handles a wide cross section of services on behalf of many of those companies according to individual requirements.
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