Call Zebra lead the way in customer service commitment
Call Zebra, the refreshingly alternative accident management company, has become the first in its field of expertise in the UK to join the Institute of Customer Service, the independent professional body for customer service with over 7,000 individual members, reinforcing Call Zebra’s passion and commitment for its customer-focused service
Darren Gilling, managing director of Call Zebra, said: “We are proud to be the first accident management company to join the Institute of Customer Service. The whole ethos of Call Zebra is to provide a transparent, high quality service to help motorists get back on the road quickly and easily after an accident and this latest step is yet another example of our commitment to customer service. I think it is fair to say the accident management industry is not renowned for its attention to customer service but here at Call Zebra we are working hard to change this perception. We look forward to working closely with the Institute of Customer Service to further enhance our customer service and delivery methods.”
Jo Causon, chief executive of the Institute of Customer Service, said “We welcome Call Zebra as members of the Institute of Customer Service and look forward to working in partnership with them on their customer service journey. By joining the Institute Call Zebra recognises that customer service is the only sustainable differentiator in the market today and can add significantly to an organisation’s bottom line through greater customer satisfaction and return business, and through greater employee satisfaction and profitability.”
Call Zebra takes a naturally different approach to accident management, taking control of the vehicle recovery, repairs, car hire and legal requirements, ensuring motorists get back on the road quickly and safely. For more information about Call Zebra and its services visit www.callzebra.co.uk
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