epyx and Vauxhall Fleet form specialist team
epyx, the IT solutions for the automotive sector specialist has become part of a special customer service programme, together with Vauxhall Fleet Aftersales and the Vauxhall Dealer Franchise board in an attempt to maximise service and maintenance work for the Vauxhall franchise network.
Current procedures involve the driver of a leased Vauxhall company car or van contacting their leasing company when they require their vehicle to be serviced or maintained. The leasing company will in turn book the work with a franchise dealer online via epyx’s 1link Service Network e-commerce platform, however, a number of these bookings are declined or lost to the franchise network for a variety of reasons but usually simply because the dealer is unable to meet the immediate diary requirements of the driver.
The new team, set up at epyx’s Meriden, Warwickshire offices , will ensure that all booking requests are dealt with efficiently and ensure alternative dates are offered to the Vauxhall driver when the preferred date is not available whilst improving service levels by increasing communication between the driver and leasing company.
Rob Walsh, from Vauxhall Fleet Aftersales, said: “Every day, a number of service and maintenance bookings are lost to our franchise network through nothing more than a lack of communication. This is frustrating for everyone – the driver, the leasing company, our dealers and ourselves.
“The new Vauxhall team working at epyx will aim to ‘rescue’ these bookings by working with all the parties in the supply chain to solve any issues, raising levels of driver service and dealer business. We believe it is a very positive development.”
Ken Trinder, head of business development at epyx, said: “One of the major motor industry trends of 2010 is a desire on the part of motor manufacturers to ensure that as much fleet SMR work as possible stays within franchise networks.
“Vauxhall Fleet are the first to take this step to ensure that as few potential bookings as possible are lost and should be congratulated on taking the initiative in this area. We believe that many other manufacturers are likely to follow suit.”
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