Inchcape win ‘recommended’ industry award
Inchcape Fleet Solutions, the leading, independent international automotive distributor and retailer has won the ‘Reader Recommended 2010’ award from Fleet News for not only delivering outstanding customer service but for its foresight and continued investment in new product development and staff to ensure it is able to meet increasing customer demands.
Inchcape Fleet Solutions is firmly established among the UK’s largest vehicle providers with a fleet of 48,000 cars and vans on lease and fleet management to more than 1,000 customers.
Delivering outsourced tailored solutions to fleet clients through continuous investment in five ‘core pillars’ is the pledge of Inchcape Fleet Solutions’ Managing Director Terry Bartlett. The company’s pillars of success are:
- Systems – an ongoing £1 million investment in online fleet management reporting ensures the delivery of class-leading solutions.
- Products and services – the introduction of a product development and innovation team to spearhead the launch of added value services.
- Strategic support – investment in staff to provide strategic and consultative support in an ever-changing marketplace.
- People – investment in initiatives that support the recruitment and retention of the best staff in the fleet industry.
- Customer service – the company’s ‘customer 1st’ approach draws upon information supplied via independent 360 degree driver surveys to measure both Inchcape Fleet Solutions’ and its suppliers service delivery performance.
Mr Bartlett said: “Achieving Reader Recommended status is a great accolade for the company. One of the key measurements of our success is the number of customers who recommend our services to other organisations.
“We believe that our in-built customer service ethos and a programme of continuous investment in new products, the development of cutting-edge web-enabled services and our consultancy approach with clients who seek increasing value for money, has been crucial in retaining our customer relationships and expanding the business.”
He added: “Inchcape Fleet Solutions’ success in client retention and new contract wins is underpinned by a high level of customer service, which continues to be a hallmark of our strategy as we strive to become the world’s most customer centric fleet solutions provider.
“Continuous improvements across all areas of business is crucial if we are to remain at the forefront of delivering customer excellence.”
Inchcape Fleet Solutions has also underlined its pedigree for supplying services and vehicle-related solutions to the public sector by being the only company to win the right to deliver solutions across all sections of the new Pan Government Collaborative Procurement for Fleet Management Services framework agreement.
The company has won numerous awards over the years for its innovation and new product development including the recent Green Apple Award for its Environmental Management System, which includes a range of online tools to help fleets and drivers cut CO2 emissions.
A further phase of new product development will shortly expand Inchcape Fleet Solutions’ menu of vehicle funding solutions to include a company car salary sacrifice scheme – ‘FlexiChoice’.
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