Exceptional customer service wins award for Fleet Support Group staff
Top class customer service has won five employees at Fleet Support Group the recognition of their peers at the Chippenham based independent fleet management company, with Training and Operations Principal, Paul Bayly, become the second recipient of the company’s Lord MacLaurin Cup, which recognises customer service achievement.
Also given was the Chairman’s Award, chosen from nominations by staff, and won by Supplier Administrator Danny Craig; and three employees – Control Centre Night Shift Operator Ross Burton, IT Support Administrator Craig Hunt and Control Centre Authorisations Controller Daniel Roberts – each won Exceptional Customer Service Awards.
Company Chairman Geoffrey Bray said: “FSG is a fantastic success and the business continues to grow. All of our employees play their part in making sure that the company is the very best vehicle management organisation within the UK. Without our hard working staff the business would not be the success it is.”
Mr Bray and Non-Executive Director Lord MacLaurin, former chairman and CEO of supermarket giant Tesco, believe that all customers deserve ‘good old-fashioned first-class service’ and that is the concept behind FSG’s ‘Going the Extra Mile’ campaign, which is designed to ensure that all staff deliver service standards that are unmatched by its rivals.
Paul, was one of a six-strong FSG team who not only went the ‘extra mile’ but went ‘hundreds of extra miles’ across Europe last winter in a successful bid to locate and purchase snow chains for Network Rail’s UK operation after none could be sourced in Britain, has a string of ‘Going the Extra Mile’ plaudits to his name. Employed by FSG for 21 years having worked his way up from being an Authorisations Controller in the company’s operations centre, Paul said: “I was surprised but delighted to win the award. If anyone highlights a problem to me I always try and find a solution and I think that is the key to customer service excellence, which FSG aims to deliver.
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