Clean sweep of approval for Bosch Car Service
Independent garages in the Bosch Car Service network have given top marks for their customer service.
In an annual satisfaction survey of almost 3,500 customers, 99.3% branded their overall experience as either ‘excellent’ or ‘good’, adding that they would the same garage again.
99% said work was clearly discussed and that invoices were clear and accurate while 98% said their vehicle was ready for collection at the time agreed, and 97% said the total cost of repair work was in line with the estimate.
The near clean sweep of recommendation was very significant for independent garages said Howard Price, Concept Manager at Bosch Car Service.
“Everyone involved in achieving such a high level of customer satisfaction should be proud,” he praised.
“The Bosch Car Service scheme offers its network of garages constant support, training and access to all the latest testing and diagnostic equipment. This is how we are able to reach and maintain such high levels of satisfaction among our customers.
“We promote transparency, value-for-money and exceptional customer service, which are all factors essential to ensuring the best possible customer experience.”
The positive and eager outlook of staff has played a part in the unanimous blessing. 99.3% of customers surveyed said either good or excellent in terms of helpfulness, efficiency and politeness. When asked to rate the overall service given, 99% said either ‘good’ (10.7%) or ‘excellent’ (88.6%).
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