Kwik-Fit score big hit at CVS with collection and delivery initiative and confirm expansion plans
Kwik-Fit Fleet is set to extend its vehicle servicing and MoT collection and delivery initiative to in excess of half of the company’s 676 centres by the end of 2011 together with the appointment of dedicated agents for the service, provided in partnership with Autoclenz, which is proving with a near month-on-month doubling in the number of corporate customers.
The service, devised to meet demand from Kwik-Fit’s end-user fleet and contract hire and leasing company customers, proved a big hit with visitors to this year’s Commercial Vehicle Show at the NEC, Birmingham, where the electric scooter used by the agents to travel to and from customers was displayed on Kwik-Fleet Fleet’s stand.
The collection and delivery service is now fully operational within the M25 circle, along the M4 corridor (Bristol, Cheltenham, Gloucester and Reading) and in a growing list of major towns and cities including Birmingham, Bradford, Coventry, Edinburgh, Huddersfield, Leeds, Leicester, Manchester and Sheffield and more towns are to be added with Glasgow and Liverpool among those.
Kwik-Fit Fleet sales director Peter Lambert said: “The decision to appoint dedicated collection and delivery agents who will look after the prompt collection of a vehicle from a pre-agreed location and return it when the mechanical work has been completed further improves our customer service and helps to ensure service consistency.
“When the service was launched drivers were employed on a job-by-job basis, but demand for the service has been such that we believe employing the agents on a full-time basis will deliver an even better customer experience.
“Increasingly company car and van drivers do not have the time to take their vehicle to a Kwik-Fit centre and then wait while the service and/or MoT is carried out. As the roll out of the bespoke collection and delivery service continues we anticipate demand for vehicle servicing and MoTs at Kwik-Fit will increase.
“Vehicle collection and delivery is now among the menu of services Kwik-Fit provides to meet the requirements of our corporate clients. Use of the service allows company car and van drivers to carry on with their work while their vehicle is collected from and then returned to their location of choice. Vehicle collection and delivery is the future as it improves customer productivity and minimises disruption during their working day.”
Roddy Graham, commercial director of Leasedrive Velo, one of the UK’s largest independent privately-owned vehicle management groups and a Kwik-Fit Fleet customer, said: “We strive, like many other organisations, to offer greater levels of control and customer experience from vehicle servicing and via the other fleet solutions we offer. Vehicle collection and delivery is an important ingredient to being able to achieve that ambition.”
Company car and van drivers can request the collection and delivery service when booking their vehicle in for a service and/or MoT. The centre’s service team make the vehicle booking online then send an email to the collection and delivery team and a mobile phone text reminder is sent to the driver confirming the booking of the collection and delivery service.
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