Inchcape appoint AFS to provide out of hours customer support
Inchcape Fleet Solutions, has appointed All Fleet Services (AFS) to provide support for their out of hours customer service ensuring contact for a diverse range of driver enquiries, not just those typically related to vehicle servicing and breakdown issues, is available 24 hours a day, 365 days a year.
Dave Scobie, Managing Director at AFS, added: "Our out of hours product provides one point of contact for our clients’ customers enabling them to provide first rate customer service and safeguard their brand at every interaction."
David Graham customer services director said; "We decided to outsource our out of hours service to ensure that the high level of service we already offer is maintained night and day. We are confident our new partnership with AFS will enable us to sustain long term customer relationships and exceed client expectations"
Delivering outstanding customer service has always been at the forefront at Inchcape Fleet Solutions with a recent customer feedback report revealing that teams within the company reached 96% in the 360 feedback Customer Satisfaction results.
Mr Graham said "Our proven success has been achieved through our ability to establish and deliver tailor-made, market-leading solutions linked to first-rate customer service."
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