Satisfaction almost universal amongst Leasedrive client base
Leasedrive clients have never been served better as new figures reveal an unprecedented level of satisfaction.
In the group’s latest survey, 98% of drivers said they were ‘satisfied’ or ‘very satisfied’ with the service they received from the company.
Such data is usually kept close to the chest under regular circumstances, but Roddy Graham, Leasedrive’s Commercial Director, believes 2011 has been a special year for many reasons.
“We do not normally publicly disclose the results of our regular driver satisfaction surveys,” he explained.
“But given that 2011 has been a year of significant change for our business with the integration of the Masterlease business and a completely new IT implementation in our Birmingham office, we are particularly proud of these exceptional results.
“As a forward-thinking company, we continually strive for improvements in all areas of our business and never rest on our laurels.
“We have won many new high profile clients due to our excellent track record for customer service and we will strive to improve this record still further as we grow the business.”
Taking a closer look at the survey’s findings, more than 6 in 10 of Leasedrive clients (64%) said they were very satisfied, a rise of 5% since last year.
The ‘satisfied’ box was ticked by 34% of respondents while only 2% said they were ‘dissatisfied’ with their service from Leasedrive.
“The quality of service delivery is a key differentiator for us and we will continue to invest in improving standards still further,” concluded Mr Graham.
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