Fuelcard People slams call centre culture
A fuel card supplier has called time on call centres, urging fleet managers to expect the person handling their account to know the ins-and-outs of their company’s requirements.
“Fleets are not all the same and suppliers should understand their individual needs, but that rarely happens with fuel card companies,” said Steve Clarke, General Manager of The Fuelcard People – the only UK supplier to cover every major brand.
“New customers regularly tell us that their previous suppliers expected them to queue for a random call centre operator whenever they had an account query.
“If the person taking your call has never heard of you, how can they possibly understand your business?”
Steve [pictured] added that all fleet managers opening an account with The Fuelcard People receives a dedicated account manager to ensure that they always speak to the same person, who eventually comes to know them and understand their needs.
“A fleet manager is too busy to explain their business to a random operator every time they call a supplier,” he continued.
“If a fuel card company will not let you call the same person every time, ask yourself how much you really matter to them.”
Another function fleet managers should receive as standard, according to Mr Clarke, is the opportunity to inspect your account at any time with the chance to download customised reports so any unusual refuelling activity is flagged almost immediately.
Visit thefuelcardpeople.co.uk for more info.
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