Peugeot renew Epyx 1link contract
Peugeot’s fleet customers can expect smoother service when booking vehicle maintenance after the French manufacturer agreed a new deal with Epyx to continue providing a specialist 1link Service network helpdesk.
Peugeot dealers have been able to slash their response times and increase workload since introducing Epyx’s service and maintenance e-commerce platform.
Phil Robson [pictured], Director of Fleet Operations at Peugeot, said: “It is important that when a fleet customer wants to make a service and maintenance booking into our franchise network through 1link Service Network that they receive a fast and affirmative response.
“The 1link Service Network helpdesk has greatly improved our performance in this department. We are ensuring that more work goes into the franchise network, which means better service for fleet customers and more business for our dealers.”
Gary Gibson, Epyx’s Head of Customer Services, added: “We discussed the issue of booking times with Peugeot and together came up with the idea of a service helpdesk designed to reinforce dealer performance.
“Getting a quick response to a booking and meeting the fleet’s needs in terms of dates and locations, is vitally important and the service helpdesk has helped Peugeot achieve this aim.”
Peugeot has also created a new fleet aftersales standards programme called ‘Performers’, which provides a benchmark service to which all Peugeot dealerships now aspire.
Phil concluded saying: “Responding promptly to work requests must be matched by the resultant customer service and Performers is designed to ensure that we meet and exceed expectations.”
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