By John Simpson 19 June 2012
Green Flag has been named the best Roadside Assistance Company of 2012 by the Institute of Transport Management (ITM).
The 24-hour breakdown service was praised by the ITM for its dependability and receptiveness in a statement which read: "Green Flag is reliable, responsive and ultimately cost effective, and its high customer numbers are testament to its values.
“The ITM is very pleased to award it the title of ‘Roadside Assistance Company 2012'. Congratulations are due to all at the company - it is richly deserved.
"Green Flag provides a round-the-clock breakdown and recovery service with rapid arrival times, roadside repair where possible, prioritisation for vulnerable drivers and text messaging to confirm crew despatch.”
The ITM also commented on Green Flag’s eagerness to use new technology to improve its responsiveness, citing the introduction of the ‘Rescue Me' mobile app.
Mike Bowman [pictured], Green Flag Director, commented: "We are thrilled to win this award, particularly in a shortlist of such strong contenders.
“It is a tribute to the staff who work hard to ensure customers receive the best possible service and value for money every single day of the year. We are delighted to be recognised for our efforts in the breakdown industry.”
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